How does a restaurant deal with customers if a card doesn’t work?

If a customer ever runs into any technical issues when tapping their card, customers should do the following: 

1. Tap the EatClub card a second time. In most cases, this will resolve the issue.
2. Use a different card to pay the full-priced bill and keep the receipt.
3. Finally, open the offer confirmation and request support, then follow the simple prompts to submit the refund request. Once processed, the funds will be transferred back to your preferred payment method.

This process allows EatClub’s customer service team to process the refund request more efficiently and enables our tech team to log and resolve the issue more effectively. Once resolved, we will be in touch with any necessary updates.

Key reasons a card may decline 

• Insufficient funds on the card 
• Wrong EatClub card used because the customer has too many EatClub cards 
• Terminal tapped isn’t recognised by the EatClub system
• Customer may be using their Australian EatClub account